At Sensory Stars, the safety, well-being, and enjoyment of all children and families participating in our sessions is our top priority. To maintain a positive and respectful environment, we kindly ask all participants—both adults and children—to follow this Code of Conduct:

1. Respect for Others
• Be kind, inclusive, and respectful to other children, parents, carers, and staff.
• Bullying, aggressive behavior, or inappropriate language will not be tolerated.
• Encourage play, not competition—everyone learns and plays at their own pace.

2. Parental/Carer Supervision
• A parent or carer must remain on-site and supervise their child(ren) at all times.
• Please ensure your child engages safely with the play materials and space.

3. Safe Play Practices
• Our materials are designed to be non-toxic and taste-safe, but not meant for consumption.
• Children are welcome to explore with their senses, but please discourage intentional eating.
• Report any broken or damaged items to a staff member immediately.

4. Health & Hygiene
• If your child is unwell or showing signs of illness, we kindly ask you to stay home.
• Handwashing or sanitizing is encouraged before and after play sessions.
• Allergen-sensitive materials are used (gluten, dairy & nut-free), but please alert us to any specific allergies or sensitivities before your session.

5. Clean-Up & Care
• We appreciate your help in encouraging your child to tidy up after play when possible.
• Please treat our play items and facilities with care so they can be enjoyed by all.

6. Photography & Privacy
• We may take photos during sessions for promotional use (only with your prior consent).
• Please do not photograph other children without permission from their parent or carer.

7. Feedback & Concerns
• We are always open to feedback and here to address any concerns you may have. Please speak to a member of staff during or after your session.

8. Refund Policy
• We are happy to offer a full refund if you cancel with at least 24 hours’ notice before the start of your session. Unfortunately, we are unable to provide refunds for no-shows or cancellations made less than 24 hours before the event

9. Cancellation Policy
• Sensory Stars reserves the right to cancel a session if fewer than 4 families are registered.
• If this happens, we’ll contact you directly with options to: a) Transfer your payment to a future session, or b) Receive a refund for the canceled class.

 

 

 

Sensory Stars Party Booking Terms and Conditions

1. Booking & Payment

• A non-refundable deposit of $50 is required to secure your party date and time.
• The remaining balance is due 7 days prior to the event.
• Your booking is not confirmed until the deposit is received.

2. Party Packages & Guest Limits

• Each party package includes a set number of children. Additional children may incur an extra fee.
• Final guest count must be confirmed at least 5 days before the event.

3. Supervision

• Children must be supervised by an adult at all times during the party.
• Sensory Stars staff will facilitate the sensory activities, but parents/guardians are responsible for general supervision.

4. Safety & Allergies

• It is the responsibility of the booking parent/guardian to inform Sensory Stars of any allergies, sensitivities, or special needs.
• While we take all reasonable precautions, we cannot guarantee an allergen-free environment.

5. Venue Responsibility

• If the party is held at a client’s location, the space must be safe, clean, and suitable for sensory activities.
• Sensory Stars is not liable for damage to the client’s property or venue unless caused by our staff’s negligence.

6. Weather Policy (for Outdoor Parties)

• In case of inclement weather, the party may be rescheduled based on availability. We will work with you to find a suitable alternative date.

7. Refund and Cancellation Policy

• The $50 deposit is non-refundable under all circumstances.
• If you cancel more than 7 days before the scheduled party, any additional payments made will be refunded (minus the deposit).
• Cancellations made within 7 days of the event are non-refundable.
• Rescheduling is possible based on availability and must be requested at least 5 days in advance.